Shipping and Return

    Welcome to Burgess Ward! We are committed to providing you with a smooth and satisfying shopping experience. This Shipping and Return Policy outlines the terms and conditions related to the shipping and return of products purchased from burgessward.com. By placing an order on our website, you agree to the terms outlined below. If you have any questions or require further assistance, please contact our support team at [email protected].

    1. Shipping Policy

    1.1 Shipping Destinations

    We currently ship to most locations within the United States and select international destinations. If your location is not listed at checkout, unfortunately, we are unable to deliver to that region at this time.

    1.2 Processing Time

    • Orders are processed within 1–3 business days from the date of purchase, excluding weekends and holidays.
    • Once your order has been processed, you will receive a shipping confirmation email with tracking information.

    1.3 Shipping Costs

    • Shipping costs are calculated at checkout based on your location and the shipping method selected.
    • We offer free standard shipping on orders over a specified amount (as indicated on our website).
    • Expedited and express shipping options are available at an additional cost.

    1.4 Estimated Delivery Time

    The estimated delivery time varies depending on your location and the shipping method selected:

    • Standard Shipping: 5–7 business days (U.S. orders)
    • Expedited Shipping: 2–3 business days (U.S. orders)
    • International Shipping: 7–14 business days (subject to customs processing)

    Please note that delivery times are estimates and may vary due to external factors such as weather, customs delays, and carrier issues.

    1.5 International Shipping

    • International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
    • We are not responsible for any delays caused by customs clearance.

    1.6 Shipping Delays

    While we aim to deliver your order on time, unexpected delays can occur due to factors beyond our control. If your order is delayed, please contact our customer service team at [email protected], and we will do our best to resolve the issue.

    2. Return Policy

    2.1 Return Eligibility

    We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items within 30 days of delivery, subject to the following conditions:

    • Items must be unused, unwashed, and in their original condition with tags attached.
    • Items must be returned in the original packaging.
    • Socks that have been worn, washed, or damaged by the customer are not eligible for return.
    • Clearance or sale items are considered final sale and are not eligible for return or exchange.

    2.2 Return Process

    To initiate a return, please follow these steps:

    1. Contact our customer support team at [email protected] with your order number and reason for the return.
    2. Our team will provide you with a return authorization and instructions on how to send the product back.
    3. Pack the item securely, including all original packaging and tags.
    4. Ship the item using a trackable shipping method.

    2.3 Return Shipping Costs

    • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or a shipping error on our part.
    • We recommend using a trackable shipping service to ensure the safe return of your item.

    2.4 Refunds

    • Once we receive and inspect the returned item, we will process the refund to the original payment method within 5–10 business days.
    • Shipping fees are non-refundable unless the return is due to an error on our part.
    • You will receive an email confirmation once the refund has been processed.

    2.5 Exchanges

    • If you wish to exchange an item, please initiate a return and place a new order for the replacement item.
    • Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund.

    3. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damaged or defective item. We will arrange for a replacement or provide a refund at no additional cost to you.

    4. Non-Returnable Items

    The following items are non-returnable:

    • Worn or washed socks
    • Items without original tags or packaging
    • Clearance or final sale items
    • Gift cards

    5. Cancellations

    • You may cancel your order within 24 hours of placing it, provided that it has not already been processed or shipped.
    • If your order has been processed, you will need to follow the return process once the item arrives.

    6. Lost or Missing Orders

    If your order is lost in transit, please contact us at [email protected]. We will work with the shipping carrier to locate your package or issue a replacement if necessary.

    7. Restocking Fee

    We do not charge a restocking fee for returns. However, original shipping fees are non-refundable unless the return is due to an error on our part.

    8. Contact Information

    If you have any questions about our Shipping and Return Policy, or need assistance with your order, please contact our customer support team:
    📧 [email protected]

    Thank you for shopping at Burgess Ward! We appreciate your business and strive to provide you with high-quality products and exceptional customer service.