Frequently Asked Questions (FAQ)
Welcome to Burgess Ward! We are dedicated to providing you with high-quality socks and exceptional customer service. Below, you’ll find answers to some of the most frequently asked questions about our products, shipping, returns, and more. If you have any further questions, please feel free to contact our support team at [email protected].
1. What types of socks do you offer?
At Burgess Ward, we offer a wide variety of socks to suit different styles, preferences, and needs. Our collection includes:
- Casual Socks – Perfect for everyday wear, available in various colors and patterns.
- Athletic Socks – Designed for comfort and performance during workouts and sports.
- Compression Socks – Ideal for improving circulation and reducing muscle fatigue.
- Dress Socks – Stylish and professional options for formal and business attire.
- No-Show Socks – Designed to stay hidden while providing comfort and protection.
2. What sizes do your socks come in?
Our socks are available in multiple sizes to accommodate a wide range of foot sizes. We offer sizes for:
- Men – Small, Medium, Large, and Extra-Large.
- Women – Small, Medium, and Large.
- Unisex – Suitable for both men and women, available in various sizes.
Size charts are available on each product page to help you select the right size. If you need assistance, feel free to contact us at [email protected].
3. What materials are used in your socks?
We use high-quality materials to ensure comfort, durability, and breathability, including:
- Cotton – Soft and breathable, ideal for everyday wear.
- Wool – Provides warmth and moisture-wicking properties.
- Polyester and Nylon – For enhanced stretch, durability, and quick drying.
- Spandex – For a snug and comfortable fit.
Details about the material composition are listed on each product page.
4. How do I care for my socks?
To keep your socks in the best condition, we recommend the following care instructions:
- Machine wash in cold water with similar colors.
- Do not bleach.
- Tumble dry on low heat or air dry.
- Avoid ironing or dry cleaning.
Following these guidelines will help maintain the quality and fit of your socks over time.
5. How long does shipping take?
Shipping times depend on your location and the shipping method you select at checkout:
- Standard Shipping – 5–7 business days within the U.S.
- Expedited Shipping – 2–3 business days within the U.S.
- International Shipping – 7–14 business days (subject to customs processing).
Once your order has been shipped, you will receive a confirmation email with a tracking number.
6. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over a specified amount (details are available on our website).
7. Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placing it, provided that it has not yet been processed or shipped. Please contact our customer support team at [email protected] as soon as possible.
8. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 30 days of delivery, provided that:
- The socks are unworn and unwashed.
- The original tags and packaging are intact.
- Sale or clearance items are not eligible for return or exchange.
For more details on our return process, please visit our Returns Policy page.
9. How do I initiate a return?
To initiate a return, follow these steps:
- Contact our support team at [email protected] with your order number and reason for return.
- We will provide you with return instructions and a shipping address.
- Pack the socks securely and include all original packaging.
- Ship the item using a trackable shipping service.
Once we receive and inspect the return, we will process your refund or exchange within 5–10 business days.
10. Do you offer exchanges?
Yes, we offer exchanges if the socks you received are not the right size or style. You may exchange an item within 30 days of delivery. To initiate an exchange, contact our support team and follow the return process outlined above.
11. What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of receiving your order. Please include your order number and photos of the item. We will arrange for a replacement or issue a refund at no additional cost to you.
12. Do you ship internationally?
Yes, we ship to select international destinations. International shipping rates and estimated delivery times are calculated at checkout. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.
13. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards – Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
All payments are processed securely through our encrypted payment gateway.
14. Is my personal information secure?
Yes. We take the security and privacy of your personal information seriously. All transactions are processed using secure encryption technology. For more information, please see our Privacy Policy.
15. Do you offer gift cards?
Yes, we offer electronic gift cards in various amounts. Gift cards can be purchased directly from our website and sent via email to the recipient.
16. How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns. You can reach us via:
- 📧 Email: [email protected]
- 🕒 Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
17. Do you have a loyalty or rewards program?
We are working on introducing a loyalty program to reward our valued customers. Stay tuned for updates and special offers by signing up for our newsletter.
We hope this FAQ answers your questions. If you need further assistance, don’t hesitate to reach out to our support team. Thank you for choosing Burgess Ward – we appreciate your business!