Terms of Sales
Welcome to Burgess Ward! These Sales Terms and Conditions outline the terms that apply when you purchase products from our website burgessward.com. By placing an order with us, you agree to comply with and be bound by these terms. If you have any questions or need further assistance, please contact us at [email protected].
1. Order Acceptance and Processing
1.1 Placing an Order
When you place an order on burgessward.com, you are making an offer to purchase the products listed in your order. All orders are subject to availability and acceptance by Burgess Ward.
1.2 Order Confirmation
After placing an order, you will receive an email confirming that we have received your order. This confirmation does not mean that your order has been accepted. Acceptance of your order and completion of the contract between you and Burgess Ward will occur when we dispatch the products to you.
1.3 Order Refusal or Cancellation
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product unavailability
- Errors in product pricing or description
- Failure to meet payment authorization requirements
- Suspected fraudulent activity
If your order is canceled, we will notify you promptly and refund any payment you have made.
2. Pricing and Payment
2.1 Pricing
All prices listed on burgessward.com are in the currency specified on the website and include applicable taxes unless stated otherwise. Prices are subject to change at any time without notice.
2.2 Payment Methods
We accept major credit cards, debit cards, and other secure payment methods as specified at checkout. Payment will be processed upon order confirmation.
2.3 Price Errors
If a product is listed at an incorrect price due to an error, we reserve the right to cancel any order placed at the incorrect price, even if the order has been confirmed. If you have already been charged, we will issue a refund for the incorrect amount.
3. Shipping and Delivery
3.1 Shipping Costs and Times
Shipping costs and estimated delivery times are provided at checkout. We aim to dispatch orders promptly, but delivery times are estimates and may vary due to external factors such as customs processing or carrier delays.
3.2 International Shipping
We offer international shipping to select countries. Additional fees, duties, and taxes may apply depending on your location. These charges are the responsibility of the customer.
3.3 Delivery Issues
If your order is delayed or lost in transit, please contact our customer support team at [email protected]. We will work with the shipping carrier to resolve the issue.
4. Returns and Exchanges
4.1 Return Eligibility
You may return or exchange items within 30 days of delivery, provided they are unused, in their original condition, and with all tags attached.
4.2 Return Process
To initiate a return or exchange, please contact us at [email protected] with your order details. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
4.3 Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to a product defect or error.
5. Product Descriptions and Availability
We aim to provide accurate product descriptions and images on our website. However, we cannot guarantee that the product colors and details displayed on your screen will perfectly match the actual product due to differences in display settings and manufacturing variations.
Product availability is subject to change without notice. If a product becomes unavailable after you place an order, we will notify you and issue a refund or offer an alternative product.
6. Warranty and Liability
6.1 Product Warranty
Burgess Ward guarantees that all products are free from manufacturing defects at the time of delivery. If you discover a defect, please contact us within 30 days of receiving your order.
6.2 Limitation of Liability
To the fullest extent permitted by law, Burgess Ward is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.
7. Intellectual Property
All content on burgessward.com, including product designs, logos, text, and images, is the property of Burgess Ward and is protected by copyright and trademark laws. You may not use, modify, reproduce, or distribute any content from our website without our prior written permission.
8. Privacy and Data Protection
We respect your privacy and protect your personal information in accordance with our Privacy Policy. By placing an order on our website, you agree to the collection, processing, and storage of your personal information as outlined in our Privacy Policy.
9. Governing Law
These Sales Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where Burgess Ward operates. Any disputes arising from these terms shall be resolved in the courts of the applicable jurisdiction.
10. Amendments to Sales Terms and Conditions
Burgess Ward reserves the right to modify or update these Sales Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. We encourage you to review these terms regularly to stay informed of any updates.
11. Force Majeure
We are not responsible for delays or failure to fulfill our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.
12. Contact Information
If you have any questions about our Sales Terms and Conditions or need assistance with your order, please contact us at:
📧 [email protected]
Thank you for shopping at Burgess Ward. We value your business and strive to provide you with the best products and service.